Shipping & Returns Information

All of our products are handmade from start to finish right here in Rochester, NY, we locally source and hand pick all of our wood from local lumber mills and suppliers in our area. We then cut, sand and finish all of our personalized products to order specifications.

Shipping

We finish, personalize and ship most items within 1 - 2 weeks from the order date.

Most orders are shipped via USPS Priority Mail within the United States.

  • Order status and tracking information will be available on your my accounts page so please make sure to check the box and create an account at checkout. If you already have an account you can log in at checkout or anytime prior with the My Account Tab in the top bar. 

Guest checkouts will have order information emailed to the email address provided at checkout only. 

International orders will ship via USPS International or other similar services.

Satisfaction Guarantee & Return Policy

Our objective is to offer the finest quality personalized handmade gifts that will be enjoyed for years to come. I take great pride in the craftsmanship of our products and stand behind the quality of every item we offer.

If there is an issue with your order you may return it for an exchange, refund or shop credit.

All return requests must be made within 10 days from receiving your items.

Once approved you will receive a returns authorization number, we will not accept any returns without a return authorization number.

Return the item in "New Condition" and in its original packaging if possible. Returned items must be received within 30 Days from you receiving your order to be eligible for refund. 

Only once the returned item is received and the return request reason is validated will you receive your refund. 

Refunds will be processed less the shipping fees, if you received free shipping the shipping fee paid will still be deducted from the refund total. Prof of shipping charges will be available during those circumstances. 

  • Personalized and custom items cannot be returned for reasons other than defects in craftsmanship.
  • Wood grains, knots and other characteristics of natural wood do not constitute a defect and in most cases do not justify are return
  • Returns are authorized on a case by case basis

If you have any questions please feel free to contact us here - Contact Form 

Handcrafted Quality

All of our products are handmade from start to finish right here in our home shop. We locally source all of the wood used for our items from local lumber mills and suppliers. 

Personalized Gifts

 

Looking for that perfect gift for someone special? Most of our products can be personalized with Names, Dates, Monograms and more! 

Made With Pride

 

As a small, family-owned business, we take a lot of pride in making sure that your order is handled with care from start to finish.